We know there may be some situations that make you have to cancel your order. However, we will process the order as soon as payment is received and all of our dresses are made to order. If the production has begun, we need to deduct labor and material costs.
If you want to cancel your order within 24 hours after the payment, you will be available for a 95% of the dress price and the full shipping cost. (We will deduct 5% of the order as a transaction fee)
Cancellation within 24 to 72 hours: you will get a refund of 90% of the dress price and the full shipping cost.
Cancellation within 72 to 120 hours: you will get a refund of 70% of the dress price and the full shipping cost.
Cancellation beyond 120 hours: you will get a partial refund according to the production progress.
Once your order has been shipped, it can no longer be canceled.
| Actions | Time Frames | Amount Refunded | |
| Product | Shipping Cost | ||
| Cancellation | Within 24h of order confirmation | 95% | 100% |
| Within 24-72h of order confirmation | 90% | 100% | |
| Within 72-120 hours of order confirmation | 70% | 100% | |
| Over 120h, not shipped | none | 100% | |
| Order shipped | none | none | |
And we can't accept "buy-many-keep-one", 5%-10% of the order value will be charged if you want to cancel the order for this reason.
If you need to cancel your order, please email service@cicinia.com and send us your order number.
CHANGE SOMETHING
You will get a confirmation email if we have received your order. You can add your requirements for change when you reply to us in 24 hours. But there will be an extra cost if the dress has been made. If you want to change something, for instance, you want to change the color after we have cut the fabric. Then the previous fabric will be wasted, so we will charge an extra cost to prepare a new one. So, when you need to change something, please tell us clearly by replying to the order confirmation email.