Item can be returned within 14 days of delivery.

All returnable items must be unwashed, unworn, and in original condition with their tags still attached.

Customized item is not supported to return.


Fabric swatches and accessories are not supported to return and refund except defective orders


Some items may have their own policies. Please check it at product description area if any.  


You will receive full refund if the issue is caused by us (e.g. mis-shipped, defective, wrong items, etc.).

You will be responsible for paying shipping fees back including but not limited to, the cost to ship back and any shipping materials cost. Therefore, we friendly recommend you to return all unwanted items at one time if there are 2 or more products.
*The following is not a quality issue: ① the size does not fit; ② the dress has loose yarn residue, has small skipped stitches in small areas, these are normal categories.

For issues (e.g fit issue, dislike, buy 2 and try both but only keep one, etc.) which are not caused by us, buyer should bear forth and return shipping cost. Some restocking fee will be also charged (10% based on the actual issue).
As our dresses are made to order, we do not offer a fitting service at this time. If you have bought several dresses and would like to try them on, we advise you to buy the one you like best first and we will give you a full refund for the other dresses. If you are satisfied with your order, you can buy it again. Before buying again, you can contact our customer service department and we will give you a discount voucher. If you insist on trying it on, because there are no quality problems, you will have to pay for the return postage and potential customs duties.

Unlike wrong size, fit issue is usually not caused by the seller. But to offer better service, we will cover a partial alteration cost at a local tailor shop (no more than 20% of the product purchased price).

Please note if you choose colors across different fabrics, the colors may vary a lot. It doesn't mean that we make a wrong color. e.g. Burnt orange of chiffon is quiet different to burnt orange of silk satin.

Rush order, virtual products, tips, lingerie, color swatches and disposable items are not supported to return and refund.

Return Progress

1. Contact to submit a return request within 14 days upon receiving your order.

2. Once your request is approved, we will provide you with a return address and return form file. Please send the item(s) through your local post office within 3-7 business days upon receiving the return form.

3. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 3-7 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge.

What will be a custom option (customized product)?

Custom color;
Custom size;
Choose or offer a color which is not the main shown picture color;
Change back style which is not the original one;
Unusual size: 00-0, 16-32;
Offer a dress image (not from us) to customize, OEM, etc.
Please Note:

We reserve the right not to process the refund if you return the items in unacceptable condition.

We regularly improve the craftsmanship and production methods of our dresses based on customer feedback. Therefore, the same style may have different production craftsmanship, which is not a mistake. This difference can be acceptable and is not included in our return policy.