What should I do if I don't receive my package?
Cicinia.com will do its best to ensure that all the packages are delivered to the customer's address on time. After shipping, we will have someone to track the status of the package and assist the carrier to deliver the package. And we will inform you of the order tracking number by email, so that you can also track your package on website. If you cannot receive the package in person on the day of delivery, please contact your local carrier to change the delivery date or delivery method. In general, we require you to sign the package by yourself.
If the package appears to have been signed on website but you did not receive the package, Please contact us immediately and your local carrier (DHL or UPS). We will ask the carrier to resolve the issue. Please feel free to contact us if you have any questions before you confirm receipt of the package, and we will help you.
If you have received your package successfully, please reply to the email we sent you with the order tracking number.Request that you must do this to help us change the order status.